F.A.Q
At Frontline USA, we take pride in being a Certified Service-Disabled Veteran-Owned Small Business (SDVOSB) dedicated to providing high-quality medical, dental, and emergency supplies. Our mission is simple: to serve those who serve others.
About Frontline
Who is Frontline?
Frontline is a veteran-owned supplier of medical, dental and emergency supplies, founded in 2019 and based in Corona, California. We sell gloves, isolation gowns, underpads, shoe covers, dental supplies, first aid and emergency gear to professionals and families across the U.S.
Is Frontline a veteran-owned business?
Yes. Frontline was founded in 2019 by a U.S. military veteran and is built on the same values as military service: discipline, integrity and commitment.
Where are you located?
We are located in Corona, California. All orders ship from our Southern California warehouse.
What products do you sell?
We sell shoe covers, underpads, dental supplies, medical supplies, exam gloves, emergency supplies and tattoo studio supplies. Browse every category from our Shop page.
Is Frontline a legitimate company?
Yes. As of January 2026 we have more than 100,000 customers have ordered from Frontline, including dental offices, clinics, realtors, contractors and families. We publish clear shipping and return policies, offer free returns, and also sell through our official Amazon store.
Do you sell on Amazon?
Yes. You can find Frontline products in our official Amazon store. Our Walmart store is coming soon.
Ordering and Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Shop Pay Installments, Apple Pay, Google Pay, Amazon Pay and PayPal.
Can I pay in installments?
Yes. Choose Shop Pay Installments at checkout to split eligible purchases into smaller payments, subject to approval.
Is it safe to order on your website?
Yes. Our checkout runs on Shopify, and your card information is encrypted during transfer.
Collapsible row Do you offer discount codes or coupons?
We don't have any discount programs running right now. Check back here for future offers.
Can I change or cancel my order?
Orders ship within 24 hours, so email ecomm@amglobalhealth.com as soon as possible and we'll do our best to update it before it ships.
Bulk, Wholesale and Business Orders
Do you offer bulk or volume pricing?
Yes. For bulk pricing, contact us through our contact page or email ecomm@amglobalhealth.com with the item, quantities and shipping address, and we'll send you a quote.
Do you work with wholesalers and distributors?
Yes, by approval. Resellers and distributors must contact us through our contact page or email ecomm@amglobalhealth.com for wholesale pricing before placing an order.
Do you accept tax-exempt orders?
Yes. Email your tax-exemption certificate to ecomm@amglobalhealth.com before ordering, and we'll set up your account as tax-exempt.
Do you offer net terms or accept purchase orders?
No. All orders are paid at checkout by card or another available payment method.
Can dental offices, clinics and businesses order from you?
Yes. Many of our customers are dental practices, clinics, labs, salons, tattoo studios and contractors. Order online for fast shipping, or contact us for bulk pricing through our contact page or email ecomm@amglobalhealth.com.
Returns and Refunds
What is your return policy?
You can return most items within 30 days of delivery for a refund. Items must be unused and in their original packaging, with proof of purchase. See our full Refund Policy.
Are returns free?
Yes. Frontline pays return shipping on every approved return, no matter the reason.
How do I start a return?
Go to your order page to request a return and receive a prepaid shipping label, or contact us through our contact page or email ecomm@amglobalhealth.com. Items sent back without a return request can't be accepted.
How long do refunds take?
Once we receive and inspect your return, approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it.
What if my order arrives damaged, defective or wrong?
Contact us through our contact page or email ecomm@amglobalhealth.com with your order number and a photo, and we'll make it right at no cost to you.
Can I exchange an item?
Yes. Return the original item for a refund, then place a new order for the item you want.
What can't be returned?
Sale items, gift cards and custom orders can't be returned.
Product Questions
Are your gloves latex-free and powder-free?
Yes. Our blue 4 mil and black 5 mil nitrile exam gloves are both latex-free, powder-free and medical exam grade.
Are your nitrile gloves safe for food handling?
Yes. Both our blue and black nitrile gloves are FDA-compliant for food contact.
Are your isolation gowns AAMI certified?
Yes. Our yellow isolation gowns are certified to AAMI PB70 Level 2.
Are your products sterile?
Our cotton dental rolls, povidone-iodine swabsticks, dental bibs and nitrile gloves are non-sterile. Each product page lists sterility in its specifications.
Which shoe covers should I buy?
Choose non-slip covers for hardwood, tile and stairs; non-woven covers for everyday indoor jobs; and waterproof covers for rain, mud and wet job sites. All three fit up to men's size 12.
Which underpads are right for me?
Small 22" x 22" pads fit crates and changing tables, large 23" x 36" pads cover beds and pens, and XL 28" x 34" charcoal pads add odor control for heavy leaks and large dogs.
Do your cast covers fit kids?
Yes. They're designed for adults, but the small, stretchy opening seals on kids' arms and legs too; the cover will just be longer on a child. Leg covers come in 25" and 37" lengths and arm covers in 23" and 32".
Contact Us
How do I contact customer service?
Email ecomm@amglobalhealth.com or use our contact page. We reply within a couple of hours, Monday through Friday.
Do you have a phone number?
We handle all support by email and our contact page so every request has a written record and a fast reply.
